Frequently Asked Questions

 

How do I start the return process?

If you decide that your Buoninfante products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process.

For larger items like mattresses or furniture, please contact us at +1 972-330-2786 or info@sonnobellousa.com to initiate your return. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full.

Refunds will be credited back to your account within two weeks.

 

How do I track my order?

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days. Once a product has shipped, you'll receive a FedEx tracking number that you can use to follow your package as it makes its way to you.

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!

If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by calling +1 972-330-2786



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